Custom inquiries are at the discretion of the artist. The Wayward team reviews your request, and the artist determines if they can take the commission. Once approved, you will receive an estimated timeline for completion.

No, our workshop is in a private location and not open to the public, so we do not offer on-site pickups. However, order pickup is available at fairs or festivals where we’re exhibiting.

Pickup times at events:

• During official event hours

• Up to 1 hour before opening

• Up to 1 hour after closing
  Note: Early/late pickup is reserved for fellow artisan exhibitors only.

If you’d like to pick up your order at an upcoming event, just contact us via our email at hello@waywardleather.com in advance so we can have it ready for you.

Rush orders may be accommodated on a case-by-case basis, depending on production capacity and design complexity.

• A minimum rush fee of $50 applies to all expedited requests.

• Additional charges may apply for custom or intricate designs that require more time or materials.

To request a rush order, please contact us with your timeline and order details. We will review availability and confirm the total cost and estimated delivery date.

Yes, every item on our site is handmade by an artist, making each piece one-of-a-kind. While embroidered designs can be reproduced, variations in leather color and details ensure that no two items are identical.

No, unless you purchase the exact item in the photograph. Each item is unique, and variations occur due to the handmade process and differences in leather supplies from our manufacturer.

Yes! At pop-up shows, we can size belts for you on the spot. For online orders, you’ll need to select the closest size of preference. Additional instructions on sizing adjustments can be provided depending on styling preferences.

Each belt is hand-dyed by the artist, meaning slight differences in color and texture are natural and part of the items unique charm. 

Yes, we offer installment plans for qualifying orders.

• Installments are available for orders totaling $500.00 or more.

• All payments made toward installment orders are non-refundable.

For custom design inquiries exceeding $1,200.00, we require:

• A minimum 50% deposit before any work begins.

• This deposit covers the commitment of materials, design drafts, and the artist’s time.

By initiating an installment plan, you agree to fulfill the full payment obligation according to the schedule provided. Please review all terms prior to placing a custom order.

We maintain a strict no refund policy. All of our products are handcrafted using unique materials, and many are made as one-of-a-kind pieces specifically tailored to the client. Due to the artist’s labor, time, and resources invested from the moment a custom inquiry is accepted, refunds are not permitted under any circumstances.

If you have placed a custom order with a payment plan, please be aware:

• Your installment payments represent a commitment to the full project total.

• No portion of the amount paid can be refunded.

• We may allow a temporary hold on your project if needed, but no refunds will be issued, as labor and materials may already have been allocated or work may have begun at the time of your request.

We appreciate your understanding and respect for the creative process and the value of custom artisan work. Please contact us with any questions prior to placing a custom order.